Managing Patient Communication During Coronavirus

Managing Patient Communication During Coronavirus
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The novel Coronavirus (COVID-19) put immense pressure on healthcare systems around the world. With the rapidly evolving situation, it’s essential to understand how the pandemic will impact your practice — and how you can keep operations afloat and continue to deliver excellent care.


Here are some examples of how Modento helps dental practices to strengthen their operations and guarantee outstanding patient communication in these times of crisis:


Prepare Patients with Pre-visit Instructions and Screenings 

Modento allows your practice to send (automated) pre-visit instructions, including any Coronavirus-specific precautions patients should take, before coming into your office. You can also send pre-appointment screening surveys using our custom digital forms and provide information about any temporary changes to your cancellation policies. ‍


Give Patients an Easy Way to Contact You Via Text

The CDC strongly advises patients to call their doctor before coming in, resulting in an increased strain on phone lines and staff. Offering patients the ability to text your practice (via our app and direct two-way text options) can give your patients an easier way to get in touch with you without overloading phone lines. ‍


Woman in mask reading a message on her phone while out running errandsKeep Your Patient Base Informed With Mass SMS 

You can send out bulk messages to groups of patients to announce how your practice is responding to the outbreak. Modento makes it easy to provide updates to all of your patients. You can easily inform patients of office closures, changes to their appointments, or any other necessary updates in a matter of seconds.‍


Keep Your Practice Communications Running Remotely

If administrative staff members have to work remotely due to Coronavirus, you can keep your practice communications up and running with Modento. Modento is cloud-based and can be accessed from a desktop or mobile device anywhere you have an internet connection. Team collaboration and patient communication doesn’t have to stop just because of your office’s precautions.‍


Reach Out to At-risk Patients

The CDC also recommends that outpatient facilities “consider reaching out to patients who may be a higher risk of COVID-19-related complications” (e.g., the elderly, those with medical comorbidities, and pregnant women) to ensure adherence to current medications and therapeutic regimens, and confirm they have sufficient medication refills.


Streamline Coronavirus Information With Templated Messages 

Modento allows users to build custom message templates for email and text, which can be sent out by any team member. In times of crisis, everyone must stay on message. Templates ensure that your staff consistently delivers the right information.‍

These are just a few of the ways that Modento can help you and your practice prepare and give the best you can in times of this crisis so you can continue to deliver great care and keep your staff and patients safe.


Modento Posted on 16 March 2020

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